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The Occupational Health and Safety Management System according to ISO 45001
The Safety and health of employees in the workplace are of central importance for the well-being of the workforce, the productivity of a company and its social responsibility. In order to comprehensively ensure this important aspect, the International Organisation for Standardisation (ISO) has developed the standard ISO 45001 which is specifically dedicated to occupational safety and health management. This standard provides organisations with a structured framework to identify, assess and minimise hazards and risks in order to create a safe and healthy working environment.
Most important information on ISO 45001
- ISO 45001 is a International standard for occupational safety and health management. It is designed to provide organisations with a framework to effectively manage the safety and health of their employees in the workplace.
- ISO 45001 replaces the previous OHSAS 18001 standard. It was developed to fill the gaps and promote a unified approach to occupational safety and health management at the global level.
- ISO 45001 promotes a proactive approach to identify and mitigate workplace hazards and risks. Organisations are encouraged to take preventive measures to prevent accidents, injuries and work-related diseases.
- The standard encourages the Integration of occupational safety and health protection into the overall corporate governance. This can create synergies between different management systems such as quality, environment and safety.
- ISO 45001 emphasises the importance of the flocal running Improvement in the area of occupational safety and health. Organisations are encouraged to regularly monitor, evaluate and improve their performance to ensure continuous development.
Content on the topic of occupational health and safety in accordance with ISO 45001:
ISO 45001 Introduction
The official name of ISO 45001 is DIN ISO 45001:2018-06 Occupational safety and health management systems - Requirements with guidance for use and is an international standard for occupational health and safety management systems. It provides a structure for companies to systematically identify, assess and control safety and health risks in order to minimise occupational accidents, injuries and adverse health effects.
How did ISO 45001 come into being?
The OHSAS 18001 (Occupational Health and Safety Assessment Series) is considered the predecessor of ISO 45001 and was developed in the late 1990s as an international standard for occupational health and safety management systems. The standard established requirements that assisted organisations in creating a safe and healthy working environment. Although OHSAS 18001 was widely used and recognised, the International Organisation for Standardisation (ISO) decided to develop its own occupational health and safety standard.
The idea of developing an international standard for health and safety at work was initiated by various organisations, including the British Standards Institution (BSI), supported. Under the leadership of the International Organization for Standardization (ISO) a project was initiated to develop an internationally recognised standard for health and safety management systems. This project has been named ISO/PC 283 (Project Committee 283) known. In the years that followed, a comprehensive draft was developed, building on best practices in occupational safety and health. The draft was revised and reviewed several times to ensure that it met the needs of organisations worldwide. After several years of development, discussion and revision, the ISO 45001 finally adopted and published in March 2018.
Difference between DIN ISO 45001 and classic occupational health and safety
The difference between DIN ISO 45001 and classical occupational health and safety lies in the approach and scope. DIN ISO 45001 is an internationally recognised standard for management systems in the field of occupational health and safety, while classical occupational health and safety is more focused on specific safety measures and regulations.
Here are the most important differences:
1. approach
- DIN ISO 45001: The standard is based on a holistic management approach. It requires that organisations implement a structured management system for occupational health and safety. This system includes planning, implementation, monitoring, evaluation and continuous improvement.
- Classic occupational health and safety: Classic occupational safety and health usually focuses on compliance with safety regulations, measures to prevent accidents and direct risk assessments.
2. circumference
- DIN ISO 45001: The standard looks at the whole workplace and its organisational aspects. It aims to create a safety-oriented work environment and promote health and safety awareness throughout the organisation.
- Classic occupational health and safety: Classical occupational safety and health often focuses on technical and physical aspects, such as the use of personal protective equipment, the safeguarding of machinery and compliance with safety protocols.
3. involvement of the employees
- DIN ISO 45001: The standard places great emphasis on the active participation and involvement of employees in identifying hazards and risks and in developing safety measures.
- Classic occupational health and safety: While employees can be involved in the process, the focus is often on implementing predefined security guidelines.
4. continuous improvement
- DIN ISO 45001: The standard places great emphasis on continuous improvement of the OSH management system. Organisations are encouraged to regularly review their performance and optimise processes.
- Classic occupational health and safety: The classical approach may focus less on continuous improvement and more on meeting legal requirements.
Occupational safety, occupational safety management and occupational safety management system
According to ISO 45001, the international standard for occupational health and safety management systems, there are clear differences between the terms "occupational health and safety", "occupational health and safety management" and "occupational health and safety management system".
Here are the definitions according to ISO 45001:
- Occupational health and safety: Occupational health and safety is defined by ISO 45001 as the creation of a safe and healthy working environment, the prevention of occupational accidents, injuries and adverse health effects, and the promotion of employee well-being in the workplace.
- Occupational health and safety management: Occupational health and safety management in accordance with ISO 45001 comprises the strategic planning, organisation, implementation, monitoring, evaluation and consecutive Improvement of health and safety measures in the workplace. It refers to the coordination and control of activities to prevent accidents and injuries at work. It is also referred to as Management for Safety and Health at Work (SGA Management) used.
- Occupational health and safety management system: An occupational health and safety management system according to ISO 45001 is a structured approach to implementing occupational health and safety management in an organisation. It consists of a set of interrelated elements, including policies, objectives, procedures, processes and resources, to meet the requirements of the standard. An OSH management system provides a framework for the organisation to continuously plan, implement, monitor and improve safety and health related activities. Often the term Management system for safety and health at work (SGA management system) used.
ISO 45001: Responsibilities, roles and responsible persons
ISO 45001 defines clear responsibilities, roles and people to ensure that the OSH management system is effectively implemented, managed and continuously improved.
Here are some important responsibilities and roles according to ISO 45001:
- Top management: Top management, such as the executive board, has the responsibility for leading and directing the OSH management system. It must emphasise the importance of OSH, establish an OSH policy and ensure that resources are allocated to implement the system.
- Occupational Health and Safety Officer (if applicable): The occupational safety and health officer is responsible for coordinating and monitoring the occupational safety and health management system. He ensures that the requirements of the standard are met and assists in the development and implementation of measures to improve occupational safety and health.
- Persons responsible for occupational health and safety: Within the organisation, specific individuals or teams may be responsible for specific occupational health and safety measures. This includes identifying hazards, assessing risks and implementing protective measures.
- Employees: All employees are part of the OSH management system. They have the responsibility to follow established procedures and instructions, attend training, use safety equipment and make accident and hazard reports.
- Internal auditors: Internal auditors are responsible for conducting regular internal audits of the OSH management system. They check whether the requirements of the standard are met, identify weaknesses and make recommendations for improvement.
- Management Assessment Team: This team, often led by top management, is responsible for regularly evaluating the performance of the OSH management system. It reviews the results of audits, the effectiveness of measures and ensures that the system is continuously improved.
Overview of ISO 45001: Contents, High Level Structure and Structure of the Occupational Health and Safety Management System
ISO 45001 is an international standard for occupational health and safety management systems that is based on the high-level structure (HLS) and uses the PDCA cycle (Plan-Do-Check-Act) for consecutive improvement. The most important contents, the high-level structure and the organisation of ISO 45001 are listed below.
ISO 45001: High Level Structure according to PDCA cycle
The occupational health and safety management system according to ISO 45001 follows the high-level structure (HLS), which is based on the PDCA cycle. This cycle comprises the Plan, Do, Check and Act phases and forms the basis for the consecutive Improvement of the occupational health and safety management system (AMS).
Here is the application of the PDCA cycle within the high-level structure according to ISO 45001:
Plan
- Chapter 4 - Context of the organisation: Identify the internal and external factors that influence occupational health and safety.
- Chapter 5 - Leadership: Establish occupational health and safety policy, objectives and management responsibilities.
- Chapter 6 - Planning: Carry out risk assessment, identify risks and opportunities, plan mitigation and improvement measures.
Do
- Chapter 7 -Support: Provide resources, training and awareness raising for staff on occupational health and safety.
- Chapter 8 - Operation: Implement risk mitigation measures, control work-related processes and emergency preparedness.
Check
- Chapter 9 - Performance appraisal: Monitoring and measuring the performance of the AMS, conducting internal audits and management review.
Act
- Chapter 10 - Improvement: Based on the results of monitoring and measurement as well as internal audits, take measures to continuously improve the AMS.
- Chapter 5 -Leadership: Update the occupational health and safety policy and objectives based on the identified findings.
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Structure and contents of ISO 45001
ISO 45001 is divided into different sections, each covering different aspects of the occupational safety and health management system. The Structure of ISO 45001 follows a clear structuring principle that supports organisations in implementing an effective occupational safety and health management system.
Section 1: Scope of application
The scope of the standard defines, for which organisations and situations it is relevant. The first section lays the foundation for understanding the scope and applicability of ISO 45001, emphasising that the standard aims to help organisations to Identification and control of hazards and risks for workers and other stakeholders. The standard can be applied by organisations in a variety of ways, depending on their specific needs and objectives.
Section 2: Normative references
Section 2 of ISO 45001 contains References to other standards or documentsrelevant to the understanding and application of ISO 45001.
Normative references
The following documents are cited as normative in this document in such a way that the descriptions concerned in this standard are also applicable.
- ISO 9000:2015, Quality management systems - Fundamentals and terms
- ISO 9001:2015, Quality management systems - Requirements
- ISO 14001:2015, Environmental management systems - Requirements with guidance for use
- ISO 19011:2018, Guideline for the auditing of management systems
- IEC 31010:2019, Risk Management - Risk Assessment Techniques
The standards listed in this section are essential to interpret and apply ISO 45001. They can provide additional guidance and information useful for implementing an effective OH&S management system. The references to these standards emphasise the importance of a holistic approach to occupational health and safety management that includes quality, environment and risk management.
Section 3: Terms and definitions
The Section 3 of ISO 45001 contains the Definitions of important termsused in the standard. These definitions help to ensure a common understanding of the terms used. For the purposes of this International Standard, the following terms and definitions apply.
- Organisation (Organisation): Person or persons with autonomous responsibility and management who can control and direct an organisation or part of an organisation and the activities therein.
- Occupational Health and Safety (OHS): Conditions and factors that may affect workers and other interested parties in the workplace.
- Occupational Health and Safety Management System (OHSMS): Part of the overall management system that provides an organisation-wide structure for the systematic management of occupational health and safety.
- Workplace (working environment): Place where workers work or are supposed to work, or where workers might be because of their work.
- Interested parties (stakeholders): Persons or organisations that can be influenced by or exert influence on the organisation.
- Risk: combination of the probability of occurrence of an adverse event or condition and the severity of the expected injury or damage to health.
- Occupational safety (occupational health and safety): Protect workers from working conditions that may endanger health and safety.
These definitions provide a clear basis for understanding the terms used in ISO 45001. They are essential to ensure that all parties involved have the same meaning for the terms used, thus ensuring consistent interpretation and application of the standard.
Section 4: Context of the organisation
The Section 4 of ISO 45001 demands from the Organisation to understand the context in which it operates, including internal and external factors that may affect occupational safety and health. This includes the identification of interested parties and their expectations. The organisation shall define the scope of its OSH management system and ensure that it is integrated into the overall management system. This section lays the foundation for planning and implementing targeted OSH measures that are tailored to the specific needs and context of the organisation.
- Understanding the organisation and its context: The organisation needs to understand the context in which it operates and identify the external and internal factors that may affect its occupational health and safety (OHS).
- Understanding the needs and expectations of interested parties: The organisation shall determine the needs and expectations of interested parties relevant to the occupational health and safety management system (OHSMS).
- Define the scope of the Occupational Health and Safety Management System (OHSMS): The organisation shall define the scope of its OHSMS.
- Occupational Health and Safety Management System (OHSMS): The organisation shall ensure that the OHSMS is integrated into the organisation's overall management system.
Examples of Relevant Factors:
- The organisation's environment in terms of political, cultural, legal, economic factors, etc.
- External parties such as partners, suppliers or competitors
- Internal resources and competences
Section 5: Leadership
The Section 5 of ISO 45001 treats the Responsibility of the management level in relation to the occupational safety and health management system (OSHMS). Leadership is critical to the success and effectiveness of the AMS. Leadership plays a critical role in setting the direction and commitment of the OSH management system. Through their involvement, commitment and provision of resources, they create the foundation for successful implementation and continuous improvement of the AMS. This section emphasises the importance of leadership and their responsibility to make the work environment safe and healthy.
- Leadership commitment and participation: Top management must take responsibility and commitment for the ISO 45001 AMS and ensure that occupational health and safety in the workplace is continuously improved. Management must also ensure that the policy objectives for occupational health and safety are set and understood.
- Occupational health and safety policy: Top management must establish an occupational health and safety policy that reflects the commitment to comply with legal requirements and to continuously improve the AMS.
- Occupational health and safety objectives and planning to achieve them: Top management must set concrete occupational health and safety goals that are measurable and contribute to improving the work environment. The implementation of these goals requires clear planning that takes into account resources and responsibilities.
- Responsibility, authority and communication: Top management must ensure that responsibilities for OSH are defined, clear authority is in place and effective communication is ensured at all levels.
- Internal support: Top management must ensure that internal support for the AMS is made available to promote the effectiveness of the system.
Section 6: Planning
Section 6 of ISO 45001 deals with the Planning in the area of occupational safety and health management. This section covers various aspects to ensure that Hazards and risks in the workplace be adequately identified, assessed and controlled. The organisation must carry out the following steps:
- Hazard identification and risk assessment measures: The organisation shall continuously identify, assess and document hazards and risks related to occupational safety and health. This should take into account the potential impact on employees and other relevant parties. Based on this assessment, appropriate measures should be taken to minimise or control the risks.
- Legal and other requirements: The organisation should ensure that all relevant legal requirements and other requirements related to occupational safety and health are identified, understood and complied with. A systematic approach should be taken to ensure that requirements are met and kept up to date.
- Occupational safety and health objectives and their implementation: Based on the results of the hazard identification and risk assessment, the organisation should set clear objectives for occupational safety and health. These objectives should be measurable, achievable and time-bound. The organisation should also plan and implement appropriate measures to achieve these goals. Resources and responsibilities for implementing the measures should be considered.
- Occupational Safety and Health Programme: The organisation should develop a structured occupational safety and health programme that supports the implementation of the planned measures to achieve the set objectives. The programme should include clear steps, timetables and responsibilities for implementing the measures. Regular review and updating of the programme is recommended to ensure that it remains effective.
- Integration into the management system and operational processes: Occupational safety and health planning should be seamlessly integrated into the organisation's overall management system. The relevant processes, responsibilities and resources should be clearly defined. The organisation should ensure that occupational safety and health measures are integrated into daily operations and are continuously monitored and improved.
Section 7: Support
Section 7 of ISO 45001 deals with the Support for the management system for occupational safety and health. This section is about providing the necessary resources, training, communication and documentation to ensure that the management system is effectively implemented and maintained. Here is the summary of section 7:
- Resources: The organisation shall ensure that adequate resources, including financial, technical and human resources, are available for the implementation and maintenance of the management system.
- Competence: Employees who work in relevant areas or have an influence on occupational safety and health have the necessary training, experience and qualifications to perform their duties effectively.
- Awareness and communication: The organisation promotes awareness of occupational safety and health among employees and other stakeholders. Communication of relevant information, policies and procedures is clear and effective.
- Communication: The organisation ensures that there is adequate internal and external communication related to occupational safety and health. This includes sharing information on risks, performance and opportunities for improvement.
- Documented information: The organisation creates and maintains documents relevant to the management system, such as policies, procedures and records. This documentation is used to ensure the effectiveness of the system and to preserve knowledge.
- Steering of documents and records: The organisation shall establish procedures for the control and management of documents and records to ensure that current and accurate information is available and relevant records are retained.
Section 8: Operation
Section 8 of ISO 45001 treats the Operational implementation of the management system for workplace safety and health protection. This section is about putting the planned measures and processes into practice to make the working environment safe and conducive to health. Here is the summary of section 8:
- Operational planning and control: The organisation plans and implements its operational processes and activities taking into account the identified hazards and risks. Appropriate control measures are taken to minimise the hazards.
- Emergency preparedness and response: The organisation develops plans and procedures for dealing with emergencies and unforeseen events that could affect workplace safety and health protection. This includes evacuation and first aid measures.
- Procurement: When selecting products, services and work equipment, the organisation considers the impact on occupational safety and health. Suppliers are also assessed for their ability to provide safe products and services.
- Control of documents and records: The organisation directs and manages documents and records related to occupational safety and health to ensure that relevant information is available and kept up to date.
- Operational control: The organisation regularly monitors and measures the performance of the occupational safety and health management system. This includes monitoring activities to ensure that planned measures are effectively implemented.
- Emergency preparedness and response: The organisation develops plans and procedures for dealing with emergencies and unforeseen events that could affect workplace safety and health protection. This includes evacuation and first aid measures.
- Reporting and key performance indicators: The organisation establishes appropriate mechanisms for recording and reporting on occupational safety and health performance indicators. This will allow the performance of the management system to be assessed and improvements identified.
- Preventive and corrective measures: The organisation identifies causes of non-conformities, accidents, incidents and performance deviations. Based on these findings, appropriate preventive or corrective actions are taken to prevent similar incidents in the future.
Section 9: Performance Assessment
Section 9 of ISO 45001 deals with the Performance evaluation of the occupational safety and health management system. This section is about monitoring the effectiveness of the system, evaluating the achievement of the objectives and identifying continuous improvements. Here is the summary of section 9:
- Monitoring, measurement, analysis and evaluation: The organisation establishes processes to systematically monitor and measure the performance of the occupational safety and health management system. This involves collecting and analysing data to assess progress against established targets.
- Compliance assessment: The organisation regularly checks whether the measures and processes taken comply with the legal requirements and internal guidelines. Any deviations are identified and addressed.
- Internal audits: The organisation conducts internal audits to ensure that the management system is functioning effectively and covers all relevant areas. Audits are used to identify opportunities for improvement and best practices.
- Management review: Top management reviews the performance of the management system at regular intervals. This is done on the basis of performance assessment reports and data. The results of this assessment are used to make strategic decisions and improvement actions.
- Continuous improvement: The organisation promotes a culture of continuous improvement in occupational safety and health. This involves addressing identified weaknesses, exploiting opportunities for optimisation and developing the management system as a whole.
- Exchange of experienceThe organisation promotes the exchange of experience and good practice in occupational safety and health. This can be done both within the organisation and with external partners and industry representatives.
- Updating the management system: Based on acquired knowledge and new findings, the organisation updates the occupational safety and health management system to ensure that it always meets current requirements.
Section 10: Improvement
Section 10 of ISO 45001 deals with the Final declaration of the management system for occupational safety and health. This section is about confirming the conformity of the system and communicating to relevant parties. Here is the summary of section 10:
- General: The organisation confirms that the occupational safety and health management system has been implemented in accordance with the requirements of the standard.
- Self-assessment and conformity assessment: The organisation carries out regular self-assessments to ensure that the management system is functioning effectively and meets the requirements. External conformity assessments may also be carried out if required.
- Communication: The organisation informs internal and external parties about the conformity of the management system. This can be done through appropriate means such as publications, notices or certificates.
- Integrated management systems: If the organisation has several management systems (e.g. for quality, environment and workplace safety), the integration and coordination of these systems are emphasised to promote synergies and efficiency.
- Certification: If the organisation is seeking certification for the management system, the requirements for certification and the corresponding steps to achieve this certification are explained.
- Withdrawal and publication: The organisation may, if necessary, withdraw or update the publication of the statement of compliance to ensure that the information is correct and up-to-date.
- Communication of external information: The organisation may also communicate the statement of compliance to external stakeholders, such as customers, suppliers or the public, to promote transparency and trust.
Which organisations need an occupational health and safety management system according to ISO 45001?
A management system for occupational safety and health (SGA-MS) according to ISO 45001 is required for Organisations of all types, sizes and sectors relevant, which the Health and safety of their employees at work want to ensure. This concerns companies, public institutions, non-profit organisations and other organisations. Especially organisations with complex working environments, potentially hazardous work processes or high risks benefit from the implementation of an SGA-MS according to ISO 45001.
ISO 45001 is not a legally binding standard that must be implemented by certain organisations. However, depending on the country, industry and legal requirements, there are different groups of organisations that could be encouraged or motivated to implement ISO 45001. These include:
- Legal requirements: In some countries, there may be legal requirements or regulations that oblige employers to take measures for the safety and health of employees in the workplace. ISO 45001 can serve as a good practice for meeting such requirements.
- High-risk sectors: Organisations in industries with potentially hazardous working environments, such as construction, chemical, mining, oil and gas, are more motivated to implement ISO 45001 to minimise accidents and health risks.
- Customer requirements: Some customers, especially large companies or government institutions, may require compliance with certain occupational health and safety standards from their suppliers and partners. ISO 45001 can serve as evidence of compliance with these requirements.
Advantages of implementing ISO 45001
The implementation of ISO 45001 brings numerous benefits to organisations. Here are some of the most important benefits:
- Improved job security and health: ISO 45001 helps to identify and minimise hazards and risks in the workplace. This reduces accidents, injuries and work-related illnesses, leading to a safer and healthier working environment.
- Conformity with the law: The standard takes into account legal requirements and best practices in occupational safety and health. Implementation can help to comply with legal requirements and minimise legal risks.
- Reduced absenteeism: Work absenteeism is reduced through the prevention of accidents and work-related illnesses. This leads to higher employee productivity and better continuity of operations.
- Image improvement: Organisations that actively promote the safety and health of their employees can improve their image with the public and with customers, suppliers and investors. A positive corporate culture often has a positive impact on perceptions.
- Employee satisfaction: An effective occupational safety and health management system shows employees that their safety and health are a priority for the organisation. This can increase employee satisfaction and strengthen employee loyalty.
- Cost reduction: By reducing accidents and injuries, organisations can reduce costs related to medical care, lost work time, compensation claims and insurance premiums.
- Ongoing Improvement: ISO 45001 promotes a culture of consecutive Improvement. By systematically monitoring and evaluating the management system, weaknesses can be identified and processes optimised.
- Competitive advantage: Organisations that implement ISO 45001 can differentiate themselves from competitors, especially when customers or business partners ask for evidence of occupational safety and health.
- Efficiency enhancement: The standard encourages the integration of management systems, which can lead to efficiency gains through coordinated processes and resource utilisation.
- Long-term sustainability: ISO 45001 promotes a sustainable work culture that can have a positive impact on the long-term health and satisfaction of employees as well as on the sustainable development of the organisation.
Occupational health and safety management software
You will find an Occupational health and safety management software is a specialised software solution designed to support and manage workplace safety and health management in an organisation. This software automates and simplifies various processes related to ensuring workplace safety and health and aims to centralise organisation-wide data, processes and responsibilities. This can help reduce accidents and work-related illnesses and increase organisational efficiency.
Here are some Occupational Health and Safety Management Software Functions:
- Coordination of responsibilities: Document occupational health and safety representatives, persons responsible for occupational health and safety and others involved.
- Technical organisational measures: Implementation, coordination and documentation of technical organisational measures to create a safe and healthy working environment in which employees are protected from hazards and can perform their work efficiently and productively.
- Hazard assessments and risk evaluation: Record, analyse and assess potential hazards in the workplace. Risk assessments can be carried out and documented.
- Document management: Central platform for managing policies, procedures, instructions and other relevant documents in the field of occupational safety and health.
- Audit management: Support in conducting internal audits and verifying compliance with occupational health and safety standards and guidelines.
- Performance measurement: The software provides tools to monitor and measure health and safety performance, including performance metrics and reporting.
- Evidence: Import, create and manage evidence such as procedures or work instructions.
- Integration into management systems: The software can be integrated with existing management systems to ensure a seamless flow of information and optimised use of resources.
- Compliance management: The software helps monitor and comply with legal regulations and standards in the field of occupational safety and health.
- Activity Manager:Delegation of activities on a person-related basis, monitoring of activities via status displays.
Conclusion
ISO 45001 was developed as a significant achievement as it helps organisations around the world to take their responsibility for the safety and health of their employees seriously. It provides a clear structure for identifying, assessing and managing risks associated with occupational accidents, injuries and health problems in the workplace.
DIN ISO 45001 provides a Comprehensive, systematic approach to occupational safety and healthwhich goes beyond the traditional concepts of classic occupational health and safety. It emphasises the importance of management responsibility, employee participation and more continuous Improvement to create a safer and healthier working environment.
Through the implementation of ISO 45001, organisations can not only legal requirements meetbut also a Promote a positive corporate culture, improve image and gain the trust of employees, customers and partners. The standard emphasises the role of managers in promoting safety and health and the involvement of all employees in the process. This promotes not only physical safety, but also the general well-being of employees.
Implement ISO 45001 requirements with Robin Data
The compliance field Occupational Health and Safety supports you digitally in the continuous implementation of ISO 45001 in your company. We would be happy to show you in a personal online appointment how you can implement the requirements of ISO 45001 for an occupational health and safety management system with Robin Data ComplianceOS®. Get an insight into the structure and scope of functions and ask your questions from the user's point of view. First of all, book a short get-to-know meeting with us.
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